Start a Chat Session - Mitel Help Center

Start a Chat Session

Tips, tricks and support















Please select the appropriate tab below to view instructions specific to your type of mobile phone.


  1. From the navigation bar at the bottom of the app, tap the chat  icon.
  2. In the Chats screen that opens, do one of the following:
    • To continue with a previous chat, tap the desired conversation listed on the Chats screen.
    • To start a new chat:
      1. Tap the  icon in the top-right corner.
      2. Tap each of the contacts you want included in the conversation (adds a check mark next to each).  
      3. Tap OK in the top-right corner.
  3. Start chatting using the following options:
    • To send a text message, type the desired text and tap the send icon.
    • To send a photo, tap the plus sign  icon and choose the desired method:
      • Take a Photo - Use your mobile phone's camera to take a picture and then tap Use Photo or Retake.
      • Choose from Library - Navigate to the desired photo stored on your mobile phone and tap it.


  1. From the header bar at the top of the app, tap the navigation menu icon , and tap Chat.
  2. In the Chats screen that opens, do one of the following:
    • To continue with a previous chat, tap the desired conversation listed on the Chats screen.
    • To start a new chat:
      1. Tap the  icon in the top-right corner.
      2. Tap each of the contacts you want included in the conversation (adds a check mark next to each).  
      3. Tap OK in the top-right corner.
  3. Start chatting using the following options:
    • To send a text message, type the desired text and tap the send icon.
    • To send a photo, tap the plus sign  icon and choose the desired method:
      • Take a Photo - Use your mobile phone's camera to take a picture and then tap Use Photo or Retake.
      • Choose from Library - Navigate to the desired photo stored on your mobile phone and tap it.                 
If text from the previous chat is displayed in the current chat input area, you can turn off the display of “predictive text.” For more information, see the last item in Known Issues.
After a chat is started, additional participants cannot be added. Additionally, after a group chat is started, participants in the conversation cannot leave the group. When you need to change the participants in a group chat, create a new chat to add all of the contacts you want to chat with. There is no limit to the number of contacts that can be added to a new group chat.