Tips, tricks and support
The park feature enables you to place an active call on hold and then retrieve the call yourself or have someone else pick up the call using their OfficeLink app. This feature is most useful when you need a coworker to take over a call, but you’re not sure who is available to do that.
After you park a call, the call is placed on hold and the caller waits for you to find someone else to pick up (unpark) the call. Your OfficeLink account can be configured to play hold music to callers who are on hold.
The park feature is a great way to handoff calls to your coworkers. After a call is parked, anyone in your organization who has the OfficeLink app can pick up the call.