Handle Multiple Calls - Mitel Help Center

Handle Multiple Calls

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In a busy work environment, you may need to answer more than one call at a time. OfficeLink enables you to answer an incoming call while you are already on another call.

Options for Answering a Second Incoming Call

When you are on one call and you receive a second call, you have the following options:
  • To accept the second call and end the first call, tap the End & Accept icon.
  • To accept the second call and place the first call on hold, tap the Hold & Accept icon.
  • To decline the second call and stay on the first call, tap the Decline icon.

Options for Managing Two Calls

When you have two calls connected at the same time, you have the following options:
  • mute - Prevents the other party from hearing your voice and any background noise.
  • dialpad - Enter a phone number using the dialpad.
  • speaker - Play audio using the speaker on your mobile device.
  • swap - Switch between two calls. This places the active call on hold and changes the call on hold to be the active call.
  • transfer - Transfer an active call to one of your contacts or another phone number.
  • park - Place a call on hold and retrieve the call yourself or have a coworker pick up the call.
  • chat - Tap the chat icon in the top-right corner of the call screen to chat with the caller or someone else.
  • end call - Tap the red phone icon near the bottom of the call screen to end the call.