Contacts Overview - Mitel Help Center

Contacts Overview

Tips, tricks and support

The MiVoice Office app provides access to your business and personal contacts so you can communicate with them when you need to. Whenever your business contacts are added, changed or deleted in the Mitel Cloud, the updated contacts are available in the app. Optionally, you can allow the app to access your personal contacts on your mobile phone. To learn more, see Find a Contact.
Your contacts are represented by the different types of avatars listed below:
  • If a business contact has uploaded an image, it is displayed as that person's avatar.
  • If a business contact has not uploaded an image, the avatar defaults to that person's initials.
  • If a contact is a personal contact, the avatar always displays that person's initials.
  • If a business contact does not have the MiVoice Office app, the avatar displays a blue circle with a phone icon, which means you can call this person (at their desk phone), but you cannot chat with them.
  • If a business contact represents a "hunt group" configured for your company's Mitel CloudLink account, the avatar displays a blue circle with a phone icon followed by the name of the group and number of members. Calling a hunt group rings the phones of each person in the group until someone answers. In the Contacts example below, tapping Tech Support will open a page displaying the contact information for each of the 8 hunt group members.

The Contacts screen enables you to search the contact list and filter the results so you can quickly find who you want to communicate with. For help, see Find a Contact.
When you tap a contact on the Contacts screen, that person’s profile screen opens displaying their contact Details and accessing the Activity tab reveals your recent call history. You will also find a chat icon and three different types of phone  icons to communicate with this person. The following explains how the different icons work:
  • message - Opens a chat screen for that contact where you can send a message.
  • cloudcall - Calls the contact’s MiVoice Office app (and desk phone if configured in CloudLink).
  • extension - Calls the contact’s desk phone (and MiVoice Office app if configured in CloudLink and the contact is logged into the app).
  • mobile - Calls the contact’s mobile phone number, but rings the MiVoice Office app first (if configured in CloudLink and the contact is logged into the app).

Adding Contacts as Tiles on the Home Screen

To add a contact to display as a Tile on the Home screen, access the Contacts screen, tap the desired contact, and tap "Add to Home" at the bottom of the screen.
To add multiple contacts to display as Tiles on the Home screen, you can also do the following:
  1. Touch and hold the Home screen until the + sign appears.
  2. Tap the + sign, which opens the Search Contact List screen.
  3. Tap each desired contact (adds a check mark next to each).
  4. Tap “Add to Home” at the bottom of the screen.
  5. Tap Save at the bottom of the Home screen.
Note: There are three Home screens where you can add Tiles. For details, see Tour of the Home Screen.
Each Tile added to the Home screen displays that contact’s live presence. To learn more, see View Contact's Status.
Tap any Tile on the Home screen to access options to call, chat, or view that contact.

Adding Contacts to Group Tiles

You can combine individual contact Tiles into a Group Tile. For help, see Create and Edit a Group and Add Contacts to a Group.
The MiVoice Office app enables you to start a conference call with all members of a Group in just two taps.

Remove Contacts from Home Screen

To remove an individual contact that you previously added as a Tile on the Home screen:
  1. Touch and hold the Home screen until the + sign appears.
  2. Tap the X in the top-right corner of the desired contact Tile.
  3. Tap Save. 
You can also go the Contacts screen to tap the name of a contact you added as a Tile and tap "Remove from Home" at the bottom of the screen.

Deleting Contacts

The MiVoice Office app users who are listed as an Admin Contact in the CloudLink Gateway Portal for their organization's account, can remove a registered MiVoice Office user from the list of business contacts in the MiVoice Office app. To remove a user, tap the desired business contact on the Contacts screen and in the contact's profile page that opens, tap the "Delete User" option. In the future, if the user needs to be added back to the list of business contacts, the user needs to register their MiVoice Office app again.