Tips, tricks and support
If you have not already downloaded and installed the app, users with an iPhone can click here for the App Store and users with an Android phone can click here for the Google Play Store. You can also open the App Store or Play Store app on your phone and search for "Mitel MiVoice Office."
After installing the app, you need to register your information with Mitel to create a new account. Make sure your ‘Welcome to Mitel MiVoice Office’ email is available in case you are asked to enter the Account ID in that email. The steps below will guide you through this process:
After you’ve installed, registered, and logged into your app, see Tour of the Home Screen to learn how to best utilize the available features.
MiVoice Office Permissions
After installing and registering the Mitel MiVoice Office app, when you log into the app (named "Mitel Office" on your phone), the use of certain features will generate on-screen messages asking for permission to access areas of your mobile phone. To enable the MiVoice Office app to be fully functional, select the "Allow" or "OK" option for each message that asks for your permission. If you select the "Don’t Allow" or "Deny" option for any of these messages, you will not be able to use the associated feature(s). The following list describes each type of permission and the associated feature(s).
Notifications (iPhone only) - Allows the app to display notifications when you receive calls and chats.
Contacts (iPhone and Android) - Allows the app to access the personal contacts you have saved on your mobile phone to communicate with these contacts from the app.
Microphone/Record Audio (iPhone and Android) - Allows the app to record your voice for use during a phone call.
Phone Calls (Android only) - Allows the app to make and manage phone calls.
Run in the Background (Android only) - Allows the app to run in the background and stop optimizing battery usage. The app must be open or running in the background to receive calls and chats.
Photos (iPhone and Android) - Allows access to your phone’s stored images to update your avatar or include in a chat.
Camera/Take Pictures (iPhone and Android) - Allows access to your phone’s camera to take a picture to update your avatar or include in a chat.
The change your permissions, open the “Settings” on your mobile phone (not in the MiVoice Office app) and use the following guidelines. The exact steps will be different depending on the OS/iOS version of your phone.
iPhone users – Open Settings, find the list of apps installed on your phone, tap Mitel Office, and change the access setting for the desired feature(s).
Android users- Open Settings or tap the gear icon, tap Apps or Application Manager, tap Mitel Office, tap Permissions, and change the access setting for the desired feature(s).