MiVoice Office Settings - Mitel Help Center

MiVoice Office Settings

Tips, tricks and support

The Settings screen provides access to enable or disable GSM calls, submit feedback, report an issue, change the app's color theme, access online help, logout, and view the version number.


The following explains how to utilize the options available on the Settings screen of the MiVoice Office app.
Profile – You can change your name and avatar at any time. Tap the area with your name at the top of the screen, tap the Edit  icon in the top-right corner of the next screen that appears, make the desired changes, and tap save. To learn more, see Set Up Your Profile.
Use GSM – When this feature is enabled, all outgoing calls are connected to the closest GSM cellular network via your mobile phone’s native dialer instead the MiVoice Office app. All incoming calls are answered via your mobile phone's native dialer too. During a GSM call, the calling features on the blue MiVoice Office call screen are not supported. The "Use GSM" feature is enabled by default for all users in the United Kingdom and Europe. When this feature is disabled, calls are placed and received over a Wi-Fi or LTE network via the blue MiVoice Office call screen and all calling features are supported. Note the following requirements, limitations, and characteristics for calls placed and received over a GSM network:
  • GSM calls require configuration of the MiVoice Office 400 PBX for your Mitel CloudLink account. For details, see the "Configure GSM Call Through Feature" section of either of the two Configure MiVO400 PBX topics located here and here.
  • The "Use GSM" feature must be disabled to place a Group call, which requires a Wi-Fi or LTE network.
  • When the following dialog appears while placing a GSM call, tap the "Call" option to give the app permission to place the call. The phone number displayed in this dialog is not the number you are calling, it is an internal routing number that also appears in your mobile phone's native call history (Recents) screen.
  • You cannot block your outbound caller ID. This means you cannot dial a block caller ID code (e.g. *67) before placing a GSM call and cannot enable a setting on your phone (or on a website or app used to manage your phone) to block your caller ID.
  • Your outbound caller ID displays the DDI phone number of your MiVoice Office desk phone.
Submit Feedback – Please send your suggestions to help Mitel improve the app. Tap Submit Feedback, type your idea in the first text box, tap the "Post a new idea" button (if it appears), select a category from the menu below, enter a description of your idea, enter your email address, tap the “terms of service” check box, and tap the “Post idea” button.
Report Issue – We want to know when you experience any issues while using the app. Tap Report Issue, describe “what went wrong,” enter the steps needed to reproduce the issue, and tap SEND.
Theme – You can choose the background color you want displayed on your app. Just tap Theme, tap the desired color (adds a check mark), and tap the back arrow.
Need Help? – If you want to learn more about using the, tap "Need Help?" to open the MiVoice Office help.
Logout – You should logout only when you do not want to receive any more notifications of calls and chats. When you log back in, all of your calls, chats, and contacts will be there for you to access again.
Version – The version of the app that is installed on your mobile device is displayed at the bottom of the Settings screen. Tap the Version number to see more details about the current version. In the System Profile screen that opens, you can change the Log Level if you are working with Mitel support to troubleshoot an issue.
Mitel is always looking for feedback about our applications. Make sure your voice is heard by using the Submit Feedback feature described above.