Respond to a Chat - Mitel Help Center

Respond to a Chat

Tips, tricks and support















Please select the appropriate tab below to view information specific to your type of mobile phone.


Incoming chats generate different notifications depending on the following scenarios for your MiVoice Office app and iPhone. The information below describes the different ways you can respond to an incoming chat:

  • When your MiVoice Office app is open and visible, or running in the background (open, but not visible), a chat notification sound is played and a banner appears on the screen. Tap the notification banner to go directly to the chat screen for the individual or group who sent the chat.
  • When the screen is locked on your iPhone, a chat notification sound is played and a banner appears on the screen. Swipe the notification banner to the right, select open, and unlock the screen to go directly to the chat screen for the individual or group who sent the chat.
  • When your MiVoice Office app is not running (closed), there is no chat sound or notification banner.
To find recently received chat messages, periodically access your Messages page by tapping the chat icon in the navigation bar at the bottom of the app.


Incoming chats generate different notifications depending on the following scenarios for your MiVoice Office app and Android phone. The information below describes the different ways you can respond to an incoming chat:

  

  • When your MiVoice Office app is open and visible, a chat notification sound is played and a banner appears on the screen. Tap the notification banner to go directly to the chat screen for the individual or group who sent the chat.
  • When your MiVoice Office app is running in the background (open, but not visible), a chat notification sound is played and a notification dot and number displays with the "Mitel Office" icon on your Android phone's home screen. If you touch and hold the "Mitel Office" icon, a dialog appears showing a list of recently received chat messages. Tap the desired item in the list to go directly to the chat screen for the individual or group who sent the chat.
  • When the screen is locked on your Android phone, a chat notification sound is played and the locked screen displays a small Mitel logo. Unlock the screen and tap the chat indicator to go directly to the chat screen for the individual or group who sent the chat.
  • When your MiVoice Office app is not running (closed), there is no chat sound or notification banner.
To find recently received chat messages:
  • If there is a chat notification dot and number displayed with the "Mitel Office" icon on your Android phone's home screen, you recently received one or more chat messages. To view your missed chats, touch and hold the "Mitel Office" icon, and in the dialog that appears showing a list of recently received chats, tap an item in the list to go directly to the chat screen for the individual or group who sent the chat.
  • Otherwise, to access your Messages page, tap the navigation menu icon  in the header bar at the top of the app and tap Chat.