Answer or Decline a Call - Mitel Help Center

Answer or Decline a Call


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The MiVoice Office app integrates with your mobile phone’s user interface to provide a familiar experience when you receive calls.

Please select the appropriate tab below to view information specific to your type of mobile phone.
     

Incoming calls generate different on-screen notifications depending on the following scenarios for your MiVoice Office app and iPhone:

  

  • When your MiVoice Office app is open and visible, or running in the background (open and not visible), an incoming call sound is played and the call screen opens displaying options to Decline or Accept the call.
  • When your MiVoice Office app is not running (closed), an incoming call sound is played and an on-screen notification appears. Tapping the notification opens the call screen displaying options to Decline or Accept the call.
  • When the screen is locked on your mobile phone, an incoming call sound is played and an on-screen notification appears. Swiping the notification to the right answers the call and displays the native call screen. To access the blue MiVoice Office call screen, tap the "Mitel Office" icon and unlock your phone.
When you answer a call, you will see your mobile phone’s native call screen when the "Use GSM" feature is enabled in the Settings screen. If the "Use GSM" feature is disabled, you will see the blue MiVoice Office call screen displaying all of the app's calling features. To learn more about the "Use GSM" feature, which is enabled by default for all users in the United Kingdom and Europe, see MiVoice Office Settings.
When an incoming call is not answered during the time when call sounds and on-screen notifications are present, this is recorded in the app as a missed call. The MiVoice Office app does not generate on-screen notifications for missed calls, but users can enable Badge Notifications or access their Call History to check for any recently missed calls.  
             
When using an Android phone, you must open the MiVoice Office app to receive calls. The app can be running in the background (open and not visible), but if the app is closed, you will not receive calls.

Incoming calls generate different on-screen notifications depending on the following scenarios for your MiVoice Office app and Android phone:

  

  • When your MiVoice Office app is open and visible, or running in the background (open and not visible), an incoming call sound is played and the call screen opens displaying options to decline or accept the call. This experience does not change when the screen on your mobile phone is locked.
  • When your MiVoice Office app is not running (closed), there is no incoming sound or on-screen notification. All incoming calls are recorded as a missed call in Call History when the app is closed.
When you answer a call, you will see your mobile phone’s native call screen when the "Use GSM" feature is enabled in the Settings screen. If the "Use GSM" feature is disabled, you will see the blue MiVoice Office call screen displaying all of the app's calling features. To learn more about the "Use GSM" feature, which is enabled by default for all users in the United Kingdom and Europe, see MiVoice Office Settings.
When an incoming call is not answered during the time when call sounds and on-screen notifications are present, this is recorded in the app as a missed call. The MiVoice Office app does not generate on-screen notifications for missed calls, but users can enable Badge Notifications or access their Call History to check for any recently missed calls. 

For all incoming calls that you receive:
  • When the caller is one of your business or personal contacts, the app displays the caller's name.
  • When the caller is not one of your contacts, if a name is available in the caller ID, the app displays the name, otherwise, the app displays the phone number.
  • When caller information is marked private, the app displays "unknown."

You can only have two connected calls at the same time. If you receive a third call, the call is routed to the voicemail system associated with your desk phone depending on how the app is configured in the MiVoice Office PBX for your Mitel CloudLink account.