Best Practices for Site Deployments - Mitel Help Center

Best Practices for Site Deployments

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The following list shows best practices that are recommended for CloudLink site deployments:


  • If there is no DHCP on site, configure a MiVoice Office PBX or use another DHCP server.
  • For standalone platforms, the CloudLink Gateway appliance and MiVoice Office PBX should be installed on the same LAN subnet. Otherwise, disable all SIP ALG functions in the firewall for communications between these two components. Additionally, make sure port blocking is not used.
  • When configuring a firewall, the path to the Internet must be open before setting site rules.
  • For remote access management, separate the data networks from the voice networks.
  • Ensure that your end-user mobile carrier supports propagation of incoming caller ID.
  • Ensure that the user database in the MiVoice Office PBX is updated accurately and Hunt Groups (MiVO250) or User Groups (MiVO400) are labeled with informative names to enable importing contacts into CloudLink applications like OfficeLink.
  • When configuring users in a MiVoice Office 250 PBX, the "Enable Human-Answer-Supervision" option should be disabled (set to "Off") to improve the customer experience when using CloudLink applications like Mitel OfficeLink and Mitel MiVoice Office.
  • CloudLink site deployments require firewall configuration by hostname to allow for the following: