Deploy the CloudLink App (optional) - Mitel Help Center

Deploy the CloudLink App (optional)

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This optional step of the customer onboarding process enables you to deploy the CloudLink application. 
Please select the appropriate tab below to view instructions specific to your type of MiVoice Office PBX.

     
Deploying the Mitel OfficeLink app requires configuring park keys and sending deployment emails.

Configure Park Keys

The OfficeLink app provides four parked call lines (numbered circles) on the Home screen that are used for retrieving parked calls. The park feature enables you to place an active call on hold and then either retrieve the call yourself or direct someone else to pick up the call using their OfficeLink app. For more information about this feature, see the Park a Call topic.
The following image shows the four corresponding Park Key # fields that need to be configured to enable this feature. You can setup phantom extensions associated with direct company numbers.

The following image shows the four parked call lines displayed at the top of the Home screen in the OfficeLink app:

To ensure that the parked call lines function correctly, in the MiVoice Office PBX, in the Phantoms & Hot Desk Profiles folder shown below:
  • Set the Flag for each phantom being used as a park location.
  • Select "No" for System Forwarding.


Send Deployment Emails

  • To select the users who will be sent deployment emails, use the Select Users option shown below. This option enables you to send deployment emails to all users who have a configured email address in the MiVoice Office 250 PBX. 
  • To send a deployment email to a specific email address, enter it where indicated and click the Send button.

      

For SMBC platforms, the Sync step is used instead of the PBX and Connect steps shown above.

Deploying the Mitel MiVoice Office app requires sending deployment emails.

Send Deployment Emails

  • To select the users who will be sent deployment emails, use the Select Users option shown below. This option enables you to send deployment emails to all users who have a configured email address in the MiVoice Office 400 PBX.
  • To send a deployment email to a specific email address, enter it where indicated and click the Send button.

 

For both PBX types and both platforms (standalone and SMBC), see Configure Advanced Settings and Options for information about the next and last (optional) step of the onboarding process (Advanced).