Connect or Sync the PBX - Mitel Help Center

Connect or Sync the PBX


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This step of the customer onboarding process is to Connect or Sync the Gateway to the PBX.
Please select the appropriate tab below to view instructions specific to your type of MiVoice Office PBX.

     
  1. When you see the Start PBX Connection dialog, click the green "Connect" button. A "Connection successful" message should appear as shown below. If this includes a warning message about missing email addresses, click the "view list of these users" link to identify the users who are missing an assigned email address in the PBX. Without an assigned email address, a user cannot register their Mitel OfficeLink app.
  2. In the PBX Sync Schedule box, enter the desired number of minutes.
  3. If an error message is displayed, see Troubleshoot Errors for information about resolving an error.
  4. Click Next.
Connect or Sync your MiVO400 PBX to the CloudLink Gateway using the instructions below for your platform type:
Standalone Platform with External Gateway
SMBC Platform with Embedded Gateway

Standalone Platform with External Gateway

  1. When you see the Start PBX Connection dialog, click the green "Connect" button. A "Connection successful" message should appear as shown below.
  2. In the PBX Sync Schedule box, enter the desired number of minutes.
  3. If an error message is displayed, see Troubleshoot Errors for information about resolving an error.
  4. Click Next.

SMBC Platform with Embedded Gateway

  1. When you see the Sync PBX Data dialog, click the green "Sync" button. A "Sync successful" message should appear as shown below. If this includes a warning message about missing email addresses, click the "view list of these users" link to identify the users who are missing an assigned email address in the PBX. Without an assigned email address, a user cannot register their Mitel MiVoice Office app.
  2. If an error message is displayed, see Troubleshoot Errors for information about resolving an error.
  3. Click Next.
For both standalone and SMBC platforms, see Deploy the CloudLink App for details about the next step of the onboarding process (Mitel OfficeLink or Mitel MiVoice Office).