Tips, tricks and support
The CloudLink Gateway Portal, which is also known as the Partner Dashboard, is used by Mitel Channel Partners and Resellers for the following purposes:
Create an account on the CloudLink platform for a new customer.
Configure the CloudLink Gateway.
Associate the Gateway with a customer account in the CloudLink platform.
Connect or sync the Gateway to a PBX
Remotely manage a previously configured Gateway associated with a customer.
To properly associate a Gateway with a new customer account on the CloudLink platform, the CloudLink Gateway Portal must be accessed the first time as indicated below.
For standalone platforms, which have an external Gateway, the Portal must be accessed the first time by connecting to the Gateway from the same LAN subnet.
Details are in the Portal Access for Standalone Platforms section of this topic.
For SMBC platforms, which have an embedded Gateway, the Portal must be accessed the first time from the SMB Controller Manager.
Details are in the Portal Access for SMBC Platforms section of this topic.
After a customer has been associated with a Gateway, you can access the CloudLink Gateway Portal to manage customers in the following different ways:
By connecting from the same LAN subnet to the Gateway at http://cloudlink.local/ (for standalone platforms only)
By accessing the "Application configuration" link in the SMB Controller Manager (for SMBC platforms only)
By accessing Mitel MiAccess at https://connect.mitel.com/
By accessing the Gateway Portal directly at https://mitel.io/cloudlink/gateway
The CloudLink Gateway Portal works with the latest versions of the following supported browsers:
Note: Internet Explorer (IE) does not properly display pages in the CloudLink Gateway Portal.
When you connect your browser to the Gateway appliance, if the Gateway is still downloading updates, a 'system update in progress' message is displayed.
If your browser loses connection to the Gateway during an update, a 'Lost Connection to Gateway' message is displayed.
If there is an error while downloading the update, an Update Error message is displayed.
If your Gateway is rebooted, you may see a brief display of a "Lost trunk connection to PBX" message.
For more detailed information, see the Gateway Appliance Software Update topic.
To enable personnel to log into the CloudLink Gateway Portal via Mitel MiAccess, the CloudLink 'policy' must be assigned to individual users (or as part of a bundle) by a Partner Administrator through the Mitel MiAccess user management portal. Please refer to the MiAccess Admin manual for additional information.
Portal Access for Standalone Platforms
Associate Gateway with a Customer by Connecting to Gateway
To associate an external Gateway with a customer account in the CloudLink platform, the CloudLink Gateway Portal should be accessed by connecting a supported browser to the Gateway at http://cloudlink.local/. This needs to be done from a computing device located on the same LAN subnet as the CloudLink Gateway Portal. Unless the Gateway is currently being updated, the browser redirects to the CloudLink Gateway Portal where you can click the 'Partner Connect Login' button. In the Login screen that appears, enter your Mitel MiAccess credentials and click the Login button. After a successful login, your name and avatar are displayed in the upper-right corner of the interface.
The first time you connect to the Gateway (from the same LAN subnet), type the http:// prefix explicitly in the browser's address bar as shown below:
http://cloudlink.local or http://ip.address.of.gateway
This is an important step that only needs to be done once. A browser normally stores this information to make future connections to the Gateway.
Locating the Gateway on the LAN
Apple Bonjour software, which is compatible with the CloudLink Gateway, is a zero-configuration networking technology that locates devices such as printers and other computers, and the services that those devices provide on a local network subnet. Because MiVoice Office PBX database programming software is supported for Windows computers only, you can download and install Apple Bonjour Print Services for Windows at: https://support.apple.com/kb/dl999?locale=en_US
Note: The Microsoft Edge browser is not able to use the Apple Bonjour service. To access the Gateway using this browser, you must type the complete address of the Gateway into the browser location bar (including the http://ip.address.of.gatewayas shown here:
Portal Access for SMBC Platforms
Associating an embedded Gateway with a new customer account on the CloudLink platform must be done via the SMB Controller Manager. For instructions, see the Access Application Configuration Link section of the Configure MiVO400 on SMBC Platform topic.
Portal Access for All Platforms
The following two additional ways to access the CloudLink Gateway Portal apply to both standalone platforms (with external Gateway) and SMBC platforms (with embedded Gateway):
Access the CloudLink Gateway Portal via Mitel MiAccess Portal
To perform maintenance on an existing customer account that has already been associated with a Gateway, access the CloudLink Gateway Portal by entering your MiAccess credentials to log into the Mitel MiAccess Portal. Provided that the CloudLink policy has been assigned to you, "CloudLink Gateway Portal" will be listed on the left side of the site.
Access the CloudLink Gateway Portal via Direct Access
To perform maintenance on an existing customer account that has already been associated with a Gateway, you can access the CloudLink Gateway Portal directly at: https://mitel.io/cloudlink/gateway
When the CloudLink Gateway Portal screen appears, click the 'Partner Connect Login' button shown below.
When the Login screen appears, enter your MiAccess credentials to log into the CloudLink Gateway Portal (provided the CloudLink policy has been assigned to you),