Tips, tricks and support
The CloudLink Gateway Portal, which is also known as the Partner Dashboard, is used by Mitel Channel Partners and Resellers for the following purposes:
Create an account on the CloudLink platform for a new customer.
Configure the CloudLink Gateway.
Associate the Gateway with a customer account in the CloudLink platform.
Connect or sync the Gateway to a PBX
Remotely manage a previously configured Gateway associated with a customer.
To properly associate a Gateway with a new customer account on the CloudLink platform, the CloudLink Gateway Portal must be accessed the first time as indicated below.
For standalone platforms, which have an external Gateway, the Portal must be accessed the first time by connecting to the Gateway from the same LAN subnet.
Details are in the Portal Access for Standalone Platforms section of this topic.
For SMBC platforms, which have an embedded Gateway, the Portal must be accessed the first time from the SMB Controller Manager.
Details are in the Portal Access for SMBC Platforms section of this topic.
After a customer has been associated with a Gateway, you can access the CloudLink Gateway Portal to manage customers in the following different ways:
By connecting from the same LAN subnet to the Gateway at http://cloudlink.local/ (for standalone platforms only)
By accessing the "Application configuration" link in the SMB Controller Manager (for SMBC platforms only)
By accessing Mitel MiAccess at https://connect.mitel.com/
By accessing the Gateway Portal directly at https://mitel.io/cloudlink/gateway
The CloudLink Gateway Portal works with the latest versions of the following supported browsers:
Note: Internet Explorer (IE) does not properly display pages in the CloudLink Gateway Portal.
When you connect your browser to the Gateway appliance, if the Gateway is still downloading updates, a 'system update in progress' message is displayed.
If your browser loses connection to the Gateway during an update, a 'Lost Connection to Gateway' message is displayed.
If there is an error while downloading the update, an Update Error message is displayed.
If your Gateway is rebooted, you may see a brief display of a "Lost trunk connection to PBX" message.
For more detailed information, see the Gateway Appliance Software Update topic.
To enable personnel to log into the CloudLink Gateway Portal via Mitel MiAccess, the CloudLink 'policy' must be assigned to individual users (or as part of a bundle) by a Partner Administrator through the Mitel MiAccess user management portal. Please refer to the MiAccess Admin manual for additional information.
The following table lists the ports that must be opened in the firewall when you configure CloudLink Gateway and the purpose the ports serve.
This port is used for clock synchronization between networks.
This port is used to connect REST APIs to the following hosts:
This port is used to connect SIP phones on Media Services to the following hosts:
Preferably, specify the hosts by using the wildcards media.*.us.mitel.io, and media.*.eu.mitel.io.
If the FQDNs are not supported by the firewall, use the following static IP addresses instead:
UDP 3478 and UDP 3479
These ports are used to connect to the STUN service at stun.mitel.io.
These ports are automatically opened by the firewall for incoming RTP packets by pinhole punching.