Tips, tricks and support
This topic explains how to configure a MiVoice Office 400 PBX on an standalone platform (with external Gateway) to integrate with CloudLink. For detailed PBX instructions, see the MiVO400 technical documentation.
Use the instructions in the sections below in this specific order to ensure that your MiVO400 is correctly integrated with CloudLink. Leave all other settings (not specifically mentioned in these sections) set to the default value.
- Create CloudLink Application Credentials
- Enable CSTA Service
- Add CloudLink App Users
- Onboard Customers
- Verify SIP Networking
- Verify Mitel CloudLink Gateway Service
- Configure GSM Call Through Feature
Create CloudLink Application Credentials
For licensing purposes, an admin user must be added to the MiVoice Office 400 PBX to create CloudLink application credentials, which sets the CloudLink Gateway as a trusted application.
Navigate to Configuration > System > Access Control > User account and click the New button.
Create an admin user as indicated below.
In the User name field, enter any username that is 25 characters or less.
In the Password field, enter any valid password that is 255 characters or less.
Note: The username and password values entered here must also be entered in the CloudLink System Username and CloudLink System Password fields in the Configure PBX section of the CloudLink Gateway Portal during customer onboarding. For more information, see the "MiVO400" tab in the Enter PBX Information topic.
In the Password confirmation field, re-enter the same password.
In the Authorization profile field, select the "CloudLink access" option.
In the File access field, select the "Read & write" option.
Click the Apply button to create this user. Verify that a green check mark appears in the Active column next to new user.
Enable CSTA Service
The CSTA (computer-supported telecommunications applications) service needs to be enabled.
Navigate to Configuration > IP network > CSTA service
Select the check box next to the CSTA service active field.
Leave the CSTA service port set to the default value of 7001. If needed, you can set this to a different number.
Note: The service port number set here must also be set in the Port field in the Configure PBX section of the CloudLink Gateway Portal during customer onboarding. For more information, see the "MiVO400" tab in the Enter PBX Information topic.
Add CloudLink App Users
The MiVoice Office 400 PBX needs to be programmed to add all of the users who will be able to access CloudLink applications like the Mitel MiVoice Office mobile app. Create each user by doing the following:
Navigate to Configuration > Users
Enter the following required information for each user of the MiVoice Office app:
Click Apply. Users will be propagated through push notifications to the CloudLink Platform.
Note: When users register their MiVoice Office app for the first time, the MiVoice Office softphone terminal is created and assigned to those users on the MiVoice Office 400 PBX.
The next step of the integration process is to complete the Onboard Customers steps. When onboarding is completed, updates to the MiVO400 are completed automatically. Return to this page to continue with the next section below.
Verify SIP Networking
For SIP networking, a "Local SIP node" user is automatically created. To verify this, navigate to Configuration > Private networking > SIP networking and ensure that a user name was created under Local SIP node as shown below.
Verify Mitel CloudLink Gateway Service
To verify service, navigate to Configuration > Services > Mitel CloudLink gateway and ensure that the check box next to the Service enabled field is selected as shown below.
Configure GSM Call Through Feature
The MiVoice Office 400 PBX needs to be configured as explained below to support the GSM "Call through" feature for CloudLink applications.
Navigate to Configuration > Services > Mitel CloudLink gateway.
Under the DDI (DID) number heading, select the first unused "DDI (DID) plan" and "Call through" number.
Under the OfficeLink client dial-in numbers heading, set the full dialable "Call through" number.
To verify the DDI (DID) number that was created above, navigate to Configuration > Routing > Graphical view to confirm that the correct number appears under the DDI (DID) plan heading shown below.
The "Relay RTP data via communication server (indirect switching)” setting is disabled by default (not selected). If this setting is enabled for any reason, incoming GSM calls will not be received. To prevent or resolve this issue, navigate to Configuration > Routing > List View > Network Interfaces and in the NAT section of the interface, ensure that the "Relay RTP data via communication server (indirect switching)" check box is not selected.
If your MiVoice Office 400 PBX is configured to use exchange access codes for other Mitel applications, the "Activate auto completion" setting shown below must be selected. To do this, navigate to Configuration > Routing > Exchange > General and select the "Activate auto completion" check box in the "Auto completion of exchange access code ..." section.