Configure a MiVoice Office 400 PBX - Mitel Help Center

Configure a MiVoice Office 400 PBX

Tips, tricks and support

The following deployments are supported when using a MiVoice Office 400 PBX on the CloudLink Platform.

Supported Deployments

  • MiVoice Office 400 PBX on a standalone platform with an external gateway.
    • M470 is supported (M430 and M415 are not supported)
    • Virtual Appliance is supported
  • MiVoice Office 400 PBX on an SMBC platform with an embedded gateway.


Choose one of the following topics for the platform being used to configure your MiVoice Office 400 PBX (MiVO400) to integrate with CloudLink. For PBX documentation, click here.
Configure MiVO400 on Standalone Platform


  • MiVoice Office 400 PBX Release 6.0 Service Pack 1 or later.
  • Requires current Software Assurance and end user licensing.
  • The CloudLink Gateway must be on the Master Node in an AIN (Advanced Intelligent Network) environment.
  • The "CloudLink Gateway for SMBC" is required for SMBC platforms.


  • CloudLink applications can be installed on a customer’s MiVoice Office 400 PBX along with most other applications except the MiCollab client.
To find out if a customer deployment has been successfully completed or if more work is required, access the Partner Dashboard in the CloudLink Gateway Portal and view the status message for the desired customer.
When the PBX configuration work has been completed, which includes all Customer Onboarding work, the CloudLink Gateway is automatically configured and there is no additional programming to do. Note that all changes made to the MiVoice Office PBX are propagated immediately to the CloudLink Platform.